Honesty! Nobody wants to run into problems with their flight. While disruptions are always unwanted, whether the cause is adverse weather, mechanical issues, or lack of staff, they are inevitable. But don’t worry! With a little know-how, you can remain calm and optimize for the situation. Follow this step by step guide to handling flight cancellations and delays!
1. Stay Calm & Check for Updates
The first thing to do is to check with the airline if there is any official announcement regarding the flight. Some delays or cancellations are only a one time problem. Check your airline's website, mobile app, or the flight information display at the airport for the latest development.
Tip: It is also advisable to subscribe to text or email notification from the airline for any changes in your flight schedule.
2. Head to the Airline’s Customer Service Desk
The first step is to go to the airline’s customer service counter at the airport if you find out your flight has been cancelled or postponed. If you are in a long line, you can also contact them through social media. It is a common practice for airlines to respond to customer service inquiries through social media platforms such as X (Twitter) and Facebook.
Tip: Where possible, try to get to the counter first in order to be among the first to be offered rebooking options.
3. Ask About Rebooking Options
On your first contact with customer service request to rebook on the very next flight available. You might get a seat on another airline first class or you might get on an early flight if there is one. Airline may also offer accommodations if your flight is significantly delayed or canceled (more on that below).
Tip: If your flight is delayed by several hours, try to get an upgrade to a better seat or find out if you can take an earlier flight.
4. Know Your Rights: Compensation & Refunds
If the flight is canceled or if takeoff is delayed because of reasons for which the airline is responsible (e.g., shortage of personnel or maintenance requirements), you may be entitled to compensation under the airline’s rules. Airline may be required to provide compensation in certain countries or regions.
- Meals and drinks
- Hotel accommodations
- Transportation between airport and hotel
- Refunds or vouchers
For delays over 3-4 hours, many airlines will also offer vouchers, meal allowances, or even cash compensation. Be sure to ask what compensation you're entitled to.
5. Look for Alternate Transportation
If there is no possibility of rebooking or the next available flight is too far away, then you should look into other forms of transportation. Some options to consider:
- Trains or buses to nearby cities
- Car rentals if your destination is a few hours away
- Flights from nearby airports (sometimes flying from a different airport can save time)
6. Take Advantage of Airline Benefits
In certain situations and for particular airlines, passengers can be given travel credits or vouchers if they have to wait. Also, don’t forget to find out if they can pay for the hotel, food or even transport if you are delayed.
Tip: Some airlines offer free accommodation vouchers to clients in case of a delayed flight so you should ask about it!
7. Keep All Receipts
In case you have to pay for food, transportation, or accommodation due to a flight cancellation, it is better to save your receipts. You can submit a claim for reimbursement to the airline at a later time. Contact the airline directly to find out what their policy is.
8. Be Prepared for a Long Wait
In some cases, the flight delay can take several hours, or you may have to wait till the next day for a rebooked flight.
- Download movies or books on your device.
- Carry snacks that you have or buy food at the airport (save the receipts).
- Carry a portable charger to ensure that you do not miss any updates from the airline.
Tip: If you are at the airport for a long time, check if your airline provides airport lounges where you can sit, charge your phone, and get free food and drinks.
9. Explore Travel Insurance Coverage
If you do have travel insurance then it is best to check the policy before you book the flight to know what it covers in case of flight cancellation or delay. Some of the costs that are covered by travel insurance policies include; expenses on hotels, food, and flight rebooking fees. However, it is important to check the terms and conditions of your policy as it may vary with the provider.
10. Stay in Touch with Your Airline
If you are going to be away from the airport or going to another destination make sure you keep your contact information up to date with the airline so you don’t miss any changes or rebooking opportunities.
There are ways to reduce your frustration when your flight is canceled or delayed. Remain calm, find out about rebooking, and know your rights to compensation. So, with a little bit of planning, you’ll be up and running and on your way to your desired destination!
Ever had a flight delayed or cancelled? Tips or a story? Leave them in the comments below
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